Enterprise API & AI Portals

Context

At Verizon I lead API and AI portal application development for internal and partner developers. I was Senior Manager-Cloud from February 2022 to January 2024, then Associate Director-Cloud from January 2024. The organization owns portals and services for discovery, development, and governance of Verizon APIs and AI resources.

Challenge

Multiple legacy, end-of-life API portals created fragmented developer experiences, 2–6 month enterprise API customer onboarding, slow product time-to-market, and inconsistent security and compliance posture. The business needed a unified public and internal platform, faster onboarding, and an org model that could scale with API and AI adoption.

Process & Approach

1. 01

   As Senior Manager-Cloud, directed consolidation of legacy internal API portals and led planning, design, build, and launch of Verizon’s public API developer portal.

2. 02

   Established SDLC excellence (Git branching, strategic design reviews, automated pipelines), implemented design system components, and embedded legal, security, and compliance into internet-facing delivery rather than at the end.

3. 03

   As Associate Director-Cloud, scaled a multidisciplinary, distributed team from 10 to 30 across full-stack engineering, PMs, and DevOps, and managed an approx. $1.2MM annual SOW.

4. 04

   Integrated marketplace services with provisioning systems, launched a publisher tool for API marketing content, and led AI-augmented developer tools (pilot adopted by 10+ teams).

5. 05

   Drove enterprise-first monetization through org-wide metrics and a cohesive “glass UI” interaction model for platform surfaces.

Outcomes

Tools & Methodologies

Visuals